Privacy Policy – TrueLuck Casino
The company behind Trueluck, Sapphire Summit, is registered in Costa Rica, Jaco. Since legal requirements and technology change over time, we may occasionally revise these statements. Whenever we do, you will be informed by a notice on our website or platforms. We suggest revisiting this page regularly.
Privacy
Trueluck’s primary aim is to safeguard any personal data you provide. If at any point you feel uncertain about how we handle your details, we encourage you to reach out to our customer support for clarifications.
Information Collected
According to data protection laws, personal information is the data able to identify you. These are your name, contact details, etc. We might also record shipping or billing information, transaction histories, or site usage preferences to enhance your experience. Below is a table summarizing the kinds of data TrueLuck Casino may generally gather:
| Data Category | Examples | Purpose |
|---|---|---|
| Basic Identification | First and last name, date of birth, postal address | Account setup, age verification |
| Contact Information | Email address, phone number | Sending updates, confirming transactions |
| Financial Details | Billing information, payment methods | Deposits, withdrawals, purchase confirmations |
| Usage Logs | IP address, browser type, date/time of site visits, crash reports | Technical troubleshooting, service improvements |
| Feedback/Preferences | Survey responses, product ratings, promotional interests | Enhancing our offerings and user satisfaction |
These records typically reside on servers hosted in Costa Rica (Jaco) or in other secure data locations. We only gather such data with your knowledge, often when you create an account, make a deposit, or contact support.
Means Of Collecting And Processing Data
Some of your data is captured automatically as you browse, including IP addresses and visited pages. Other information is voluntarily offered when you create an account or interact with features of the site. We may also obtain your data from verified third-party vendors, such as payment processors or e-commerce service providers.
At times, we rely on carefully selected external partners to handle specific tasks, from verifying payment details to hosting technical solutions. Whenever we share your information with these parties, it is governed by contractual clauses that protect your privacy in line with the procedures explained here.
Information Use
Trueluck draws on your personal data for multiple objectives, which include:
- Running Our Services: Using details like login credentials and billing methods so you can play games and make secure transactions.
- Customer Help: Access to your contact information lets us respond to your questions about deposits, technical difficulties, or bonus usage.
- Security Checks: We may confirm your identity if suspicious activities arise, or we may validate data with external reference agencies.
- Promotional Offers And Surveys: Periodically, you could receive updates about new products or deals. You can decline such communications at any point. We might also invite you to respond to surveys to improve our offerings.
Certain Excluded Disclosures
We keep your data confidential except in these limited cases:
- Legal Compliance: If mandated by a court order or legal process, we must share your personal data.
- Safeguarding Rights: We reserve the right to reveal data if we find you might be cheating, manipulating bets, or otherwise violating laws or service rules. This may include transferring details (plus your identity) to banks or legal authorities.
- Public Protection: If we consider it crucial to protect people’s safety or to observe a legal obligation, we can also disclose certain relevant details.
- Research On Responsible Gambling: If we participate in anti-addiction research, we might supply anonymized data that does not personally identify you.
Access
You can opt out of marketing materials, either through your account settings or by following the “unsubscribe” steps in our emails. Moreover, you can contact us if you need to:
- Review the accuracy of any personal information we have stored.
- Adjust your personal data if it is incomplete or out of date.
- File complaints or request that we place restrictions on how your info is used for promotional outreach.
We retain some data if necessary to fulfill our legal responsibilities or maintain security records.
Cookies
These track preferences (like languages or interface customizations), handle site traffic, and let us gauge how effectively we deliver content. We also use flash cookies and some third-party cookies to provide relevant ads and keep you from being asked the same questions repeatedly. Below is a table illustrating our core cookie types:
| Cookie Type | Description | Example Usage |
|---|---|---|
| Strictly Necessary Cookies | Permit essential site functions, like secure areas and financial transactions | Login forms, payment confirmations |
| Session-Based Cookies | Persist only during your browser session, then expire automatically | Helps with immediate usage data or speed optimization |
| Persistent Cookies | Remain on your device until a specific expiry date or manual deletion | Store saved logins or longer-term settings |
| Analytical Cookies | Count visitor numbers and study site usage to refine our layout | Track common pages visited, measure popular games |
If you do not want these cookies, most browsers enable you to block or remove them. Still, refusing certain cookies might limit the full functionality of our services. To handle flash cookies, you can alter the preferences in the flash player settings manager.
Payment Providers
To enable real-money gameplay, you submit or withdraw funds using recognized payment solutions. By approving this policy, you consent to us sharing personal details required for these transactions. We carefully verify that these payment gateways impose robust data safeguards, but each may have unique practices for storing or processing your info.
KYC Review
If we suspect suspicious behavior or a breach of our terms, we reserve the right to review your data. This might mean ordering external credit checks, verifying details with official databases, or requesting extra forms of ID. By playing on our site, you agree that these checks are permissible and that we can share essential details with third parties if we detect wrongdoing.
Underage Gambling
We have procedures to spot unauthorized access attempts by minors, which can include identity checks. If we learn that an underage user has supplied personal data, we will remove that data and block their account.
International Transfers
Your personal details might be processed in countries outside your home region. If you use the site, you agree that we may transfer your data to countries that possibly lack the same data-protection regulations as your own. Nonetheless, we make sure that any receiving parties adhere to privacy standards comparable to ours, preserving confidentiality wherever your info is handled.
Third-Party Practices
We cannot be liable for external sites or programs that link to or from trueluck. If you access a different website from a hyperlink on our service, their privacy practices are their own. Similarly, if you join an affiliate or a marketing offer from a different entity, please note that your data might be governed by separate rules. We suggest reading other sites’ policies carefully to see how they gather and use information.
Legal Disclaimer
Our service is provided as-is, subject to normal limitations of operating online systems. Trueluck takes no responsibility for issues beyond our direct management, such as net disruptions, hacking incidents, or natural disasters that hamper site performance. We cannot guarantee that your personal info will be entirely free from all threats. We disclaim indirect or consequential damages from data mishaps beyond our direct control.
Consent To Privacy Policy
Your continued usage of our platform means you recognize and agree to this policy. This text replaces prior versions and must be interpreted along with our terms and conditions. We might revise it as laws evolve, notifying you via posted updates. By proceeding after such modifications, you imply agreement with the new terms. We propose revisiting from time to time to confirm you remain updated.
Note On GDPR Complaints
Under Article 77 of the GDPR, if relevant, you hold the right to file a complaint regarding how we handle your data with a supervisory authority in your place of normal residence, workplace, or the location where an alleged breach occurred.
Other Websites
Our pages may display links or references to external sites. Since we do not own or operate those pages, they can gather details differently. We disclaim any responsibility for how a third party’s site or software runs or for errors on a linked page. The owners of those sites alone are accountable for their services and content.
Other Terms
Any non-English edition of this privacy notice is for reference alone. If a conflict arises, the English text governs. If you have questions, wish to update or erase data, or want to object to certain marketing uses, please contact us using the details on our website or the instructions included in communications. Our primary goal remains ensuring you feel confident about how your info is handled.