Bonus Policy – TrueLuck Casino
Introduction
This Bonus Policy explains how TrueLuck (“we,” “us,” or “our”) structures and manages promotional incentives, including deposit bonuses, free spins, rakeback, and level-up rewards. It works alongside our Terms of Service and may be changed occasionally to reflect new promotional strategies or comply with regulatory requirements. If you keep using trueluck.com after these guidelines are updated, you confirm that you accept the changes.
TrueLuck belongs to 3-102-897762 LTDA (“the Company”), registered under the laws of Costa Rica. By participating in any of our bonus programs, you confirm you have read and agree to all terms stated here. The policy covers multiple categories of offers—read carefully to ensure you understand eligibility rules and constraints before you choose to opt in.
Deposit Bonuses
Below is an overview of the deposit-related welcome bonuses, which may include cash matches and/or free spins. Each deposit bonus has distinct terms regarding the minimum deposit, maximum bonus, wagering requirements, and additional usage rules.
Welcome Offer: Slots
| Bonus Name | Min Deposit | Max Bonus | Free Spins | Wager | Duration | Max Win (FS) | Max Win (Cash) | FS Details |
|---|---|---|---|---|---|---|---|---|
| First Deposit Slot Bonus | €20 | €500 | 100 Total | x40 | 7 Days | €150 | €3,000 | 50 FS per day, local slot |
| High Roller Slot Bonus | €500 | €3,000 | 125 Total | x40 | 7 Days | €500 | €30,000 | 50 FS day one + 75 next day |
| Second Deposit Slot Bonus | €20 | €1,500 | 75 Total | x40 | 7 Days | €150 | €3,000 | All spins upon deposit |
| Third Deposit Slot Bonus | €20 | €2,000 | None | x40 | 7 Days | – | €3,000 | – |
Welcome Offer: Live Casino
| Bonus Name | Min Deposit | Bonus % | Max Bonus | Wager | Duration | Max Win |
|---|---|---|---|---|---|---|
| First Deposit Live Bonus | €20 | 100% | €1,000 | x20 | 7 Days | €3,000 |
| Second Deposit Live Bonus | €20 | 80% | €500 | x20 | 7 Days | €3,000 |
| Third Deposit Live Bonus | €20 | 70% | €500 | x20 | 7 Days | €3,000 |
Key Deposit Bonus Terms
Only the registered account owner can use a deposit bonus. Reselling or transferring a bonus is not allowed.
A deposit of at least €20 (or the stated minimum) is necessary unless otherwise noted. The bonus must be activated before you add funds. If you deposit first without activating, the bonus will not apply retroactively.
Once the deposit bonus appears, your real money goes first; then the bonus money is used for bets. Real-money earnings revert to your real-money balance, and bonus-based earnings accumulate in the bonus balance.
You cannot withdraw bonus funds immediately. Most deposit bonuses have a 40x rollover (unless a different figure is given). Only bonus wagers count toward fulfilling this requirement; real-money bets do not.
Games contribute differently to the wagering requirement:
- Slots: 100% (excluding some exceptions or jackpot titles)
- Table Games: 0%
- Live Casino: 10%
- All jackpot games remain locked until rollover is done.
If you do not use or satisfy the bonus condition within a certain time (commonly seven days), TrueLuck might withdraw the bonus. If you request a withdrawal of your real-money balance while a bonus is running, the entire bonus amount (and the bonus winnings) is lost.
Only one bonus can be active on your account at the same time. Moreover, if you pick a Welcome Slots Package, you forfeit the Welcome Live Package, and vice versa.
The system logs wagering progress. You can check your status in your profile.
Until the wagering target is met, the highest single bet is €5 (or equivalent).
Fraud or bonus abuse (multi-accounts, VPN usage, or large bets above 10% of bonus) can result in bonus confiscation or account closure. Additional examples include two-tier betting (bet big with high-variance, then switching to safer bets) or employing risk-free wagering tactics.
If you try to cash out early or circumvent the normal procedure, you relinquish the bonus. In serious cases, we can terminate your membership.
Once you meet the wagering condition, maximum allowed withdrawal is ten times the original bonus sum. Extra funds can be deducted at our discretion.
Deposit Bonus Policy
This subsection restates the deposit bonuses but focuses specifically on how those promotions are earned, used, and lost:
- These offers belong solely to the verified user. Third-party claims or usage is disallowed.
- To initiate a deposit bonus, you must enable the relevant bonus in your account before sending in funds. If the bonus does not automatically show, contact support before placing wagers.
- The deposit bonus plus accrued winnings must typically be wagered at 40x before withdrawal. If the deposit is used as real money, that portion will revert to real-money balance. Meanwhile, any bonus portion remains restricted until rollover is fully completed.
Game weighting can be summarized in a small reference:
| Game Type | Contribution to Wagering |
|---|---|
| Slots (non-jackpot) | 100% |
| Table Games | 0% |
| Live Casino | 10% |
| Video Poker | 0% |
In some scenarios, you might attempt to withdraw while the bonus is still active. Doing that instantly invalidates the bonus plus any related bonus earnings.
Only one deposit-based offer at a time is allowed. The system keeps track and shows your rollover progress in real time.
If a deposit bonus is not used or wagered in ten days, TrueLuck can revoke it.
Low or no-risk betting methods do not advance the wagering bar. If we identify minimal risk strategies or see multiple accounts linked to your identity, we can revoke the bonus and freeze your funds.
After meeting the requirement, you can typically withdraw, but the maximum is set to ten times your starting bonus unless specified otherwise.
Free Spins T&C
These terms define how free spins (FS) bonuses function:
| Parameter | Note |
|---|---|
| Minimum Deposit Requirement | €20 or local equivalent unless otherwise stated |
| Bonus Usage | Only bets from the bonus balance apply toward rollover |
| Game Restrictions | Jackpot titles or certain excluded games locked until free spins wagering is done |
| Validity Period | Usually 7 days to use or meet the rollover. If not met, we may remove the FS bonus |
| Maximum Bet | €5 or equivalent until conditions are satisfied |
| Bonus Abuse Detection | Multi-accounts, over-10%-bet, proxy usage: leads to bonus removal |
| Inactive Account Penalty | If your account remains dormant for 6+ months, a monthly fee of €10 may apply |
Key Points For Free Spins
Free spins belong only to the user who received them, and they cannot be given away or sold.
The credited FS total might vary based on the promotion. If, for instance, the bonus indicates 75 free spins for a deposit, you get them after you fulfill any specific deposit conditions.
Winnings from FS are usually converted into bonus balance requiring standard rollover.
If you try to withdraw real-money funds while free spins remain active, the spins plus their associated bonus amounts will be lost. Only one free spins bonus can run at the same time.
If your free spins are not used within seven days, or if they remain partially unwagered, TrueLuck can remove or void them.
Once you complete the wagering, a max withdrawal of ten times the initial bonus amount is typically enforced. Additional surplus can be removed at our discretion.
If we see evidence of repeated free spins abuse or collusion to exploit them, we can confiscate the funds and block the account.
Other
Rakeback
Definition And Calculation
Rakeback returns a percentage of your total amounts wagered, based on the house edge of each game plus your loyalty status.
Rakeback is computed at the end of your session or potentially once a day, then credited directly as real money—no wagering required.
Once you reach Gold 1 tier, you gain at least 1% rakeback. Additional increases occur at higher levels.
Below is a table showing approximate rakeback rates:
| Loyalty Level | Rakeback Percentage |
|---|---|
| Gold 1 | 1% |
| Gold 2 | 2% |
| Gold 3 | 2% |
| Gold 4 | 3% |
| Gold 5 | 3% |
| Diamond 1 | 3% |
| Diamond 2 | 3% |
| Diamond 3 | 3% |
| Diamond 4 | 4% |
| Diamond 5 | 4% |
| Ruby 1 | 5% |
| Ruby 2 | 5% |
| Ruby 3 | 5% |
| Ruby 4 | 5% |
| Ruby 5 | 5% |
Additional Guidelines
• Some categories of games may apply a special coefficient for rakeback.
• If fraud, abuse, or irregularities appear, the campaign can be canceled or altered. We also reserve the right to deduct bonuses plus associated winnings if a player is found breaching policies.
• Each rakeback program is meant for players who have normal, unrestricted access to TrueLuck.
Cashback
Definition And Frequency
Cashback is computed daily at 00:00 (UTC). It considers your net deposit losses since the prior credited cashback. The ratio depends on your VIP level.
Your real-money losses accumulate, and we apply the relevant percentage.
Cashback Table
| VIP Level | Cashback % |
|---|---|
| Silver 1–5 | 5% |
| Gold 1 | 5% |
| Gold 2–3 | 6% |
| Gold 4–5 | 7% |
| Diamond 1–2 | 8% |
| Diamond 3–4 | 9% |
| Diamond 5 | 10% |
| Ruby 1 | 11% |
| Ruby 2 | 12% |
| Ruby 3 | 13% |
| Ruby 4 | 14% |
| Ruby 5 | 15% |
Key Cashback Rules
Cashback funds have no minimum or maximum wagering, meaning you can withdraw them immediately.
Valid for one day after it is credited. You must have below €10 in your balance to qualify for that day’s cashback.
The total sum of withdrawals cannot exceed 60% of all your deposits in the entire timeframe or else your new cashback might be declined.
We may cancel or pause the campaign if we detect bonus misuse or system problems. We can also remove any bonus sums plus gained winnings if an active user breaks these conditions.
Level Up Rewards
Explanation
As you wager real money, you earn loyalty points that push you up through various VIP levels. Each new level triggers an immediate reward, possibly free spins or direct cash (with no rollover).
Level And Rewards Table
| Loyalty/VIP Level | Points Needed | Level Up Reward |
|---|---|---|
| Beginner 1 | 0 | – |
| Beginner 2 | 2 | 3 FS |
| Beginner 3 | 5 | 5 FS |
| Beginner 4 | 10 | 15 FS |
| Beginner 5 | 20 | 25 FS |
| Silver 1 | 50 | – |
| Silver 2 | 100 | 30 FS |
| Silver 3 | 150 | 40 FS |
| Silver 4 | 300 | 50 FS |
| Silver 5 | 500 | 100 FS |
| Gold 1 | 750 | – |
| Gold 2 | 1,000 | – |
| Gold 3 | 1,500 | – |
| Gold 4 | 2,000 | – |
| Gold 5 | 2,500 | – |
| Diamond 1 | 5,000 | – |
| Diamond 2 | 7,500 | – |
| Diamond 3 | 10,000 | – |
| Diamond 4 | 15,000 | – |
| Diamond 5 | 20,000 | – |
| Ruby 1 | 25,000 | – |
| Ruby 2 | 30,000 | – |
| Ruby 3 | 50,000 | – |
| Ruby 4 | 75,000 | – |
| Ruby 5 | 100,000 | – |
Additional Details
• For each €100 you stake in real money, you get 1 point.
• Beginner-level free spins might carry a 40x wager cap with a €50 max cashout. Silver-level spins might have a 30x rollover and €100 max.
• No special constraints apply to level-up cash. You can withdraw those funds freely.
• We retain the right to cancel or alter these campaigns if any suspicious or exploitative pattern emerges.
Universal Bonus Terms
One Claim Per Person
Each bonus or promotion can only be claimed once by the same person, household, IP address, device, or payment method. If we determine that multiple accounts belong to the same user, we may remove the bonuses or forfeit any winnings.
Dormant Accounts
An account with no recorded activity (bets, gaming sessions, deposits, withdrawals) for at least six consecutive months is deemed dormant. We might charge a monthly maintenance fee of €10 if the balance remains positive, after first sending you notice of inactivity.
Country Restrictions
Certain bonus programs or free spins are not available in certain territories. For instance, the deposit free spins bonus is off-limits for the United States and selected other countries (listed in the official rules). If your location is found to be restricted, we can remove or refuse the promotional credit.
Cancelation And Other Rights
We can revoke or modify any promotional activity at any time, with or without warning, particularly if we see reason to believe that fraudulent activity or external factors hamper fairness or proper gameplay.
We adhere to all relevant legal obligations to ensure underage gambling is prohibited. If we find that a minor is trying to claim a bonus, their account will be closed.
Responsible Gaming
Underage gambling is illegal. Users must be 18 or older (or the lawful age in their jurisdiction) to hold an account and participate in bonuses.
If you suspect gambling issues, consider employing deposit limitations, session time controls, or self-exclusion features. Our staff is available to clarify any of these protective measures.are encouraged to gamble responsibly, abiding by local laws, and to consult professional assistance if gambling behavior presents addictive patterns.