Payments Policy – Trueluck Casino
Introduction
This payment policy describes how trueluck (“the company,” “we,” or “us”) handles deposits, withdrawals, refunds, and chargebacks for all users of Trueluck.com (“the site”). Our primary purpose is to maintain a secure, consistent, and transparent environment for all financial transactions. By continuing to utilize TrueLuck services, you automatically consent to the most current version of this policy. If we modify these guidelines due to new agreements with banks or legal regulations, you will be notified through site updates or relevant announcements.
Deposit
General Principles
Deposit prerequisites: to open a new account and participate in real-money games, each user must meet a minimum deposit threshold as posted on our website. Only the funds that have been cleared in your account may be used for gambling. This ensures that wagers can be placed solely with confirmed balances.
Deposit instruments: you can deposit using widely recognized debit or credit cards (including Visa, Visa electron, Mastercard, Maestro), or e-wallet services we list on the deposit page. The availability of particular methods may be influenced by your location or currency preference. As an essential policy, the site does not accept cash or checks.
| Method | Per Transaction max | Example Notes |
|---|---|---|
| Visa | €500 | Daily card transactions: max 10; monthly 40 |
| Mastercard | €500 | Daily card transactions: max 10; monthly 40 |
Details And Constraints
Daily and monthly totals: for the same card, you may deposit up to €10,000 in a single day, with a monthly cap of €15,000. If a deposit exceeds the per-transaction maximum, you may carry out multiple deposits.
Fiat and currency exchanges: our site supports multiple fiat currencies (EUR, CAD, NOK, etc.). If your bank account or e-wallet uses a different currency, that institution will convert funds, and you will be responsible for all exchange rates or conversion fees. If you later withdraw in a different currency, a second conversion fee might also apply.
Personal payment methods only: the name on any card or virtual currency wallet must match the name associated with your TrueLuck account. It is strictly disallowed to deposit money from unverified or illicit sources.
Deposit timing: under normal circumstances, once your deposit is approved, it promptly appears in your gaming balance. Occasionally, we may impose additional know-your-customer (KYC) checks, which could temporarily delay the availability of these funds.
Bonus allocations: some deposits may trigger bonuses as per current promotional campaigns. In the event your account holds both deposit cash and bonus credits, you must use the deposit portion first. Only after that is depleted will bonus funds be accessible for wagers.
Withdrawals
Basic overview
Available methods: the site lists valid withdrawal channels, which depend on your region or currency. You must usually withdraw using the same method used to deposit, unless stated otherwise.
Identity verification: you need to finalize any required KYC steps before requesting a withdrawal. We have the right to verify the source of your deposit and your identity, and in cases of fraudulent personal data, we may reject the payout and close your account.
We will typically communicate such decisions via email.
| Method | Per Transaction Max | typical usage or notes |
|---|---|---|
| Visa | €5,000 | Multiple partial payouts if over this amount |
| Mastercard | €5,000 | Multiple partial payouts if over this amount |
Minimum and maximum amounts: the minimum withdrawal is generally €40 (or an equivalent). If your requested sum exceeds a given method’s limit, we will process it in installments. If you reach a higher vip status, we may raise your withdrawal thresholds.
Fiat and crypto restrictions: if your original deposit was in fiat, you cannot withdraw in crypto, and vice versa. Any crypto withdrawal must come from your personal crypto wallet, which we bind to your account. For a valid crypto withdrawal, we may also require a certain number of network confirmations.
Monthly non-jackpot cap: typically, monthly withdrawal on non-jackpot wins is capped at €20,000, split into weekly blocks of up to €5,000.
Processing: most requests are approved or denied within two days. Prior to finalization, you have the choice to roll back (cancel) the withdrawal. If you do so, funds reappear in your balance, and any subsequent betting is at your own risk.
Anti-money laundering turnover: any deposit must be played at least three times (x3) before being eligible for withdrawal. For instance, depositing €30 requires at least €90 in total wagers to meet aml requirements.
Refund and Chargeback Rules
Chargebacks
Definition: a chargeback takes place when a user’s financial institution reverses a transaction after claims of an unauthorized or erroneous deposit. If validated, the bank returns the payment to the user, causing us to lose not just the sum but also any related processing or currency conversion fees.
Potential reasons: typical grounds for chargebacks include unrecognized transactions on account statements, used card data without rightful permission, inaccurate amounts, or incomplete processing. A user can file a complaint with their bank, which then investigates if deception or error occurred.
Consequences: once a chargeback request is initiated, we may freeze the account until we confirm your identity and intentions. If the request is baseless or leads to undue costs, administrative fees might reduce your balance. Any blocked funds from the account might be treated as if they are in an inactive account if not resolved swiftly.
Refund process
Definition: while a chargeback is a bank-led reversal, a refund is a direct payback from the site to the user’s account. This might happen if, for instance, the system erroneously credited you extra funds.
Decision-maker: the company alone initiates refunds, meaning the bank or processor does not intervene. No fines or penalties are automatically involved, but we lose the transfer commission and any conversion fees.
Reasons: legitimate reasons for a user to request a refund might include accidental deposit, unauthorized card usage, incomplete services, or a situation where the stake was never recognized in-game.
Procedure: if you suspect you deserve a refund, you must email [email protected], outlining the reasons. Within two days, we will respond with acceptance or the grounds for refusal. If your real-money wagers have already begun, then in most circumstances, we cannot revert or cancel them because they are instantly consumed.
Additional Provisions
Accidental credits
Inadvertent gains: if your balance includes sums that do not rightfully belong to you (due to either a technical or human mistake), those amounts remain the property of the company. We reserve the ability to remove them or cancel any bets made with them. If you notice such a discrepancy, kindly let us know immediately. If you have withdrawn these funds prior to detection, you become legally responsible for returning them.
Retraction of suspicious sums: if the company sees an incorrect deposit or an over-credit, we may freeze your account, remove the erroneous funds, and offset any subsequent winnings or sums owed to you.
Deposit Abuse
Deposit usage: amounts added to your account should be in line with normal gameplay. If we identify possible abuse—for instance, minimal or no gaming activity after depositing or a repeated pattern of deposit-refund cycles purely for currency advantage—we may decline future deposits, halt withdrawals, or confiscate suspicious balances.
Extra verification: at any point, we can request extra documentation or proof of deposit. If you fail to provide satisfactory proof, we can deny or reverse your withdrawal, or block your account indefinitely.
No Interest Expectation
Not a bank: we do not operate as a financial institution offering interest or safeguarding your funds in that capacity. Your account balance is intended only for gaming uses in line with the site’s terms.
Fees And Taxes
Transaction fees: your bank or e-wallet might charge administrative or exchange fees for deposit or withdrawal. Additional minor fees may also be imposed by us for specific types of transfers, particularly if they require unusual handling or multi-step verification.
User’s tax responsibility: if local legislation mandates that you report gambling wins or that taxes apply to such wins, it remains wholly your responsibility to follow that requirement. Different jurisdictions vary in how they treat gaming-related earnings or losses. We do not track or remit taxes on your behalf unless compelled by law.
Concluding Notes
This document clarifies the main rules regarding depositing, withdrawing, refunds, and chargebacks when using trueluck’s services. If you find any portion difficult to interpret, we recommend you contact our support team promptly for clarification. By continuing to conduct financial transactions through the site, you confirm that you have read, understood, and agreed to abide by these stipulations. Any significant update or revision to this policy will be posted on our website.