Terms and Conditions – TrueLuck Casino

Introduction

This document explains the general rules and obligations of all new and regular TrueLuck visitors and users. If you decide to register, you must agree and abide by this information.

Your Account

Legal Requirements

Each account is created by an adult who meets any higher minimum age demanded by local law. The user is responsible for ensuring that participating in our games is permitted in their place of residence. Players under the age of majority cannot register or use the platform.

Registration Of Account

Information Requirements

You create an account by providing complete details: valid email, phone number, a username, password, and all mandatory form fields. We reserve the right to confirm the accuracy of the data given. If you see an error in your profile and cannot fix it yourself, contact support for assistance.

Security And Confidentiality

If we give you a username and password or if you choose them yourself, you are expected to keep them private. You must ensure nobody else obtains or uses them, since we are not responsible for unauthorized logins resulting from sharing your login data. TrueLuck staff will never request your password or personal memory prompts in unsolicited communications.

Employment And Affiliate Restrictions

Former or current employees of our gaming providers or related affiliated companies, as well as their family members, are disqualified from creating user accounts. If we discover such accounts, they may be closed with any associated winnings forfeited, returning only original deposits.

Account Issues

Forgotten Credentials Or Suspicious Activity

If you suspect that your personal data or password has been compromised, or that collusion or cheating might be happening, you should inform us immediately. We may lock the account or take other steps to protect it.

Voiding Bets

We may cancel a bet fully or partially if we conclude that it arose from an unintended error, technical glitch, or direct manipulation. Circumstances such as changed event odds due to a public announcement or an obvious misprint can justify our decision to declare bets null.

Future Accounts

When we suspend or close an account, we may also restrict or invalidate future sign-ups related to the same individual, device, household, or payment details.

Two-Factor Authentication

We allow you to activate two-factor authentication (2FA) for extra security. You are accountable for managing and protecting any login data, including 2FA codes, to prevent unauthorized access.

User Warranties

By creating an account, you confirm that:
• You are at or above the legal age for online gaming in your location.
• You use our website only for personal entertainment and not for commercial or money-laundering purposes.
• You act solely on your own behalf and do not represent others.
• You do not reside in excluded countries or territories.
• All information you give us is true and up to date, and you must notify us if anything changes.
• You handle any tax obligations on your winnings per your local regulations.
• Your deposits are legitimate and do not originate from illegal conduct.
• You acknowledge that you can lose your deposited funds while playing our games.
• You avoid fraudulent or unlawful practices, or using hardware or software-based cheating approaches.
• You deposit and withdraw only with payment methods registered under your own name.
• Our proprietary software remains protected by copyright and relevant intellectual property laws.

Multi Accounts

One Account Rule

A single person can only hold one account. Households and IP addresses are restricted to one account unless the separate individuals within the same residence have told us, and we have approved it. If we detect multiple sign-ups from the same environment without prior notice, we may void any bets, block bonuses, and freeze associated funds.

Payouts

Availability Of Winnings

Once a game or event finalizes, your winnings are credited to your account balance. In the rare case we accidentally add funds that do not belong to you, these sums remain our property. If you notice unearned funds, inform us right away. Should you have withdrawn such monies before detection, the incorrectly allocated amount constitutes a debt you owe.

Deposits

Funding Your Account

Accepted methods range from cards like Visa or Mastercard to e-wallets, depending on your locale. Some deposit options may be restricted in certain areas. Our deposit page shows up-to-date methods and guidelines.

Currency And Conversions

You can deposit using various currencies. However, if your deposit currency differs from your account’s currency, we convert it at standard exchange rates, and you cover any related premiums. The same applies to withdrawals if they require currency conversion.

Identity Checks And Deposit Requirements
We may use additional verification steps (KYC) for deposits. Players must observe an anti-money-laundering rule stipulating that deposit amounts be bet at least three times before a withdrawal is possible.

Third-Party Deposits

We disallow deposits made on your behalf by others. If we detect that the cardholder name differs from your account, we can forfeit wins and return the deposit to the rightful owner’s payment method.

Betting Limits For New Users

New customers typically have a maximum slot bet limit of €500 until they reach VIP status. Achieving VIP might involve a single deposit of €250 or cumulative monthly deposits of €3,000. Falling below certain monthly thresholds can revert your slot limit to €500.

Withdrawals

Documents Required

When requesting your first withdrawal, you provide copies of relevant cards or bank statements to confirm ownership. Certain channels need extra steps. We also might demand ID or utility bills. If these are not supplied, we can deny the withdrawal.

Changes In Limits

We reserve the right to modify withdrawal limits per transaction or day. The site usually processes requests within two banking days, though complexities like public holidays or in-depth checks may cause additional delays.

Not Possible To Withdraw Certain Funds

Amounts labeled “Bonus” or stuck in an incomplete game cannot be withdrawn until the related conditions are fulfilled. We also require you to wager your deposit at least once before withdrawal unless other rules (like 3x for AML) apply.

Multiple Requests

Only one withdrawal can be pending at a time per payment method. Depending on the chosen channel, you are often allowed only one request each 24-hour period. Large winnings may be paid out monthly in increments if above a certain amount.

Account Closure

User’s Right To Close

You may end your membership by emailing us at [email protected] with instructions for final balance management. Before closure, you must cancel pending bets. If problem gambling concerns drive the request, let us know so we can provide relevant help.

Company’s Right To Close

We can also terminate or suspend your account. We may repay the balance minus charges, or we may hold your funds if fraudulent activities are suspected. We can remove bonuses unused for more than one month.

Personal Information

Data Compliance

We comply with applicable data protection regulations. Refer to our privacy policy for how we collect, store, and utilize your personal info. By playing, you agree to that policy’s terms.

Crashed And Aborted Games

Handling Suspicions

We can close accounts or notify authorities if we detect money laundering, fraud, or irregularities. Suspicious account balances may be blocked, along with any winnings. Staff proactively scans for unusual behavior such as collusion or multi-account strategies.

Fraudulent Activity

If unauthorized software or proxies are used to alter a game’s outcome, or if bets are placed from restricted locations, we can freeze the account and forfeit balances without notice.

Live Chat

We offer chat features for social interaction or assistance. All activity may be moderated. Offensive or harassing comments are disallowed, as are advertisements for outside sites. If you breach these rules, we can suspend chat access or even terminate your account.

Liability

TrueLuck assumes no liability for downtime, lags, or disruptions caused by external factors. If the platform malfunctions, any affected wagers may be voided at our discretion. We disclaim responsibility for any data loss or communication issues beyond our immediate control.

Duties

We can assign or transfer our obligations under these terms to another party. You are not permitted to transfer or assign your rights or duties to anyone else.

Complaints

Support Channel

Players should direct complaints to [email protected]. We strive to address reported matters promptly. If you have a question about any transaction, email us at the same address with full details.

Agreement And Admissibility

These terms, together with our other policies posted on the site, represent the entire agreement. They overrule prior communications or proposals. A printed version is admissible in court proceedings, subject to standard rules on business records.

If one part of these terms is found unenforceable, the remaining sections remain in effect. In case of differences across language versions, the English text takes precedence.

Copyright

We own the TrueLuck trademark and domain. Unauthorized use of any brand elements could result in prosecution. The entire site content (text, graphics, code) belongs to Sapphire Summit. Registering an account does not grant you intellectual property rights.

Promotions: Terms And Conditions

Each promotion has unique requirements in addition to these terms. Participation implies acceptance of the relevant promotional terms. If there is no separate promotional text, these terms govern by default. We reserve the right to end promotions without notice and to withhold bonuses if the rules are violated. Users can receive notifications of current offers through email, SMS, chat, or other channels.

Bonuses And Bonus Money

Main Points

We occasionally credit bonuses to your account, which might include free spins, extra funds, or free bets. These typically require wagering requirements, explained in promotional details. If bonuses are found to be abused, we can revoke them and cancel any associated gains. Malfunctions in bonus awarding void any impacted bets or winnings.

Responsible Gambling

Overview

Trueluck is operated by Sapphire Summit and respects the principle of responsible play. We advise setting deposit limits, avoiding chasing losses, taking breaks, and never playing under extreme stress. Self-exclusion options are available if you suspect a gambling problem.

Minor Protection

Our services are for adults only. Keep your login details out of reach of minors, and consider using filtering software if children have computer access.

Helpful Resources

Contact us at [email protected] for further assistance if you or someone close to you might need help controlling gambling behavior. More info is available via recognized external organizations that address problem gambling.

Other Terms

Non-English Versions

Documents in languages other than English are for reference only. If conflicts arise, the English text takes priority.

Information And Contact

Our support is reachable via email without additional charges to you. We will never disclose personal data about you without your authorization. If you suspect problem gaming, you can consult external sources like https://www.begambleaware.org/ for safe gambling practices.